Hello there.
I just wondering how you guys measure if the support call is tech or functional related.?
Usually I see if issue related to security/ new patch impact is tech.
But if program behave differently due to setup/ process by user is functional.
Any thoughts or feedback will be appreciated.
I just wondering how you guys measure if the support call is tech or functional related.?
Usually I see if issue related to security/ new patch impact is tech.
But if program behave differently due to setup/ process by user is functional.
Any thoughts or feedback will be appreciated.
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